1
Check the Shift Requirement
Open Shift Requirements and find the shift. Confirm its Start Time and End Time. This is the source of truth for the shift’s timing. See How shifts work.
2
Check any Shift Schedule that uses it
A Shift Schedule doesn’t duplicate a shift’s timing — it references the Shift Requirement. If the Shift Requirement is correct but the Shift Schedule still looks wrong, check that the schedule is pointing at the shift you think it is, especially on a Weekdays pattern where different days can carry different shifts.
3
Check the affected Duty Plan directly
The engine reads Shift Requirements and Shift Schedules fresh every time it generates a roster — it doesn’t update a Duty Plan that’s already been generated. If you changed a Shift Requirement or Shift Schedule after a roster was generated, don’t assume the change carried through. Open that specific roster and confirm its shift times, and regenerate it if it doesn’t reflect the update. See What can still change, and when.
4
Check a published roster separately
A published roster can be edited manually. If someone reassigned or adjusted a shift on the calendar itself, that edit lives on the roster, independent of the underlying Shift Requirement.
Next steps
Create a shift
Fix the Shift Requirement’s timing directly.
Shift Schedules
Confirm which Shift Requirements a schedule includes, per day.