1
Do they have a member account?
A doctor needs a member account to sign in at all. A doctor profile on its own doesn’t grant login access. See Staff profiles and user accounts.
2
Is their account Active?
A deactivated member account can’t sign in, and its linked doctor profile is automatically set to Inactive. See Deactivating or removing a member.
3
Is their member account linked to their doctor profile?
Without a link, the person can still sign in, but they only see the general organisation view — not their own duties. Link the account to their doctor profile.
4
Is the Duty Plan actually published?
Doctors can’t see a roster while it’s still in Draft. Only Published rosters are visible to the team, and only published rosters appear on the Duty Calendar.
5
Is the doctor part of this roster?
If the doctor was never included in this particular Duty Plan’s team selection, there’s nothing to show them for that period.
6
Are they filtering the calendar?
On the Duty Calendar, a doctor’s own Department or Location filter could be hiding a duty at a different site. Have them clear the filters.
Next steps
Link or unlink accounts
Connect a member account to a doctor profile.
Duty Calendar
What doctors and admins each see, and the available filters.