1
Invitation email hasn't arrived
Delivery can be delayed a few minutes, or filtered to spam. Open the pending invitation and select Resend Invite, or copy the invite link and share it directly. See Inviting a team member.
2
New member doesn't show up when linking a doctor profile
A member has to accept their invitation before they appear in the link search. If they’re pending, they won’t show up yet. See Link a doctor to a member account.
3
New doctor keeps missing certain shifts
If your organisation uses a new-doctor onboarding period, doctors within a configured number of days of their Date of joining are automatically protected from specific shift types. This is expected, not a bug — check the onboarding window under Other Configurations on the roster. See New doctor onboarding period.
4
A newly invited member got the wrong role
Members who join through a shared organisation invite link always get the Member role by default, even if you intended Admin. Change their role after they join, or invite admins individually by email instead.
5
A doctor profile exists but the person can't sign in
A doctor profile alone doesn’t grant login access. They need a member account, linked to the doctor profile. See A doctor can’t see their roster.
Next steps
Inviting a team member
Email invites vs. shared invite links.
Staff profiles and user accounts
The difference between a doctor profile and a member account.