> ## Documentation Index
> Fetch the complete documentation index at: https://www.planmyrounds.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# PlanMyRounds Agent troubleshooting

> Fixes for the most common Agent questions: missing schedules, changes that didn't apply, leave that's still pending, and more.

<AccordionGroup>
  <Accordion title="The Agent says it can't find my schedule">
    Your member account isn't linked to a doctor profile. Ask an admin to [link your account](/docs/team/link-or-unlink-accounts).
  </Accordion>

  <Accordion title="It only showed my shifts, not the team's">
    This is expected. Members only see their own schedule. Admins can see the whole team's.
  </Accordion>

  <Accordion title="I said yes, but nothing happened">
    Typing "yes" doesn't confirm a change. Click the **Confirm** button under the proposal. If more than 15 minutes have passed, the proposal has expired, so ask the Agent again. See [How the Agent makes changes](/docs/agent/confirming-changes).
  </Accordion>

  <Accordion title="The change failed after I clicked Confirm">
    The schedule probably changed after the Agent prepared the proposal, for example an admin edited the roster. Nothing was changed. Ask the Agent to try again.
  </Accordion>

  <Accordion title="It said my leave was submitted, but I'm not off">
    Applying for leave creates a **pending** request. An admin still has to approve it. See [Approving and rejecting leave](/docs/leave/approval-workflow).
  </Accordion>

  <Accordion title="I changed a shift time for one day and it changed every day">
    This is how shift times work. A shift has one start and end time for the whole shift schedule, so a change applies to every date. See [Why is a shift's timing wrong?](/docs/troubleshooting/shift-timing-is-wrong).
  </Accordion>

  <Accordion title="It doesn't know our swap (or leave) policy">
    Your organisation hasn't added a policy on that topic yet. An admin can add one in **Settings**.
  </Accordion>

  <Accordion title="The duty plan the Agent created isn't live">
    The Agent only creates **draft** duty plans. An admin must [review and publish](/docs/rosters/publishing-a-roster) it. Nobody is notified until then.
  </Accordion>

  <Accordion title="I can't swap a shift for another doctor">
    Nobody can swap someone else's shift through the Agent, including admins. The doctor can swap it themselves, or an admin can remove and add doctors on the shifts instead.
  </Accordion>

  <Accordion title="I got a &#x22;Too many requests&#x22; message">
    You can send up to 15 messages a minute. Wait a moment and try again. If a single request is very large, try breaking it into smaller ones.
  </Accordion>

  <Accordion title="I can see another member's chat but can't reply">
    Admins can read other members' chats but can't continue them. Start a new chat instead.
  </Accordion>
</AccordionGroup>

## Still stuck?

Email [support@planmyrounds.com](mailto:support@planmyrounds.com) with what you asked the Agent and roughly when.